RETURNS AND EXCHANGES

• No Refunds
• Store credit or Exchange ONLY 
• Only allowed 1 exchange
• Certain exclusions may apply 
• Jewelry FINAL SALE 
• Damaged items, defectives or any claim/return request must be submitted within 2 business days from the time your order was delivered.   
• Submit claim via email (web.janeplusone@gmail.com) or through the Contact Form. Please include Name, 4 digit order number, and which piece(s) you are requesting to return, and reason for return.  
• Once a claim has been approved, items must be shipped immediately
• You must email the shipping & tracking information once your return has been sent. 
• All return claims must be authorized before shipping. - If items are sent without authorization, they will automatically be denied. You will have to pay to receive the package back.
• Store credit is for the amount of the item purchased. Does not include tax or shipping cost.
• Store credit can be used up to 90 days from the date of the return.
• Returns must be received in new condition: unworn and unwashed. Items returned with obvious use such as residue from makeup, deodorant, perfume, or similar product stains may be subject to refusal.
• Items must be in the original polybag, with the tags still attached.
• Once the item has passed inspection and you want to use your credit, CC information will be requested. You will be charged for the shipping cost to deliver your item(s).  

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